FAQs
We’re here to make your shopping experience as smooth as possible. Below are answers to some commonly asked questions.
1. Orders
Q: How do I place an order?
A: Browse our saree collection on www.manilaldaughters.com, select your favorite saree, add it to the cart, and complete your purchase at checkout.
Q: Can I modify my order after placing it?
A: Orders can be modified or canceled only within 2 hours of placing them. Email us at manilaldaughters@gmail.com for assistance.
Q: How do I track my order?
A: Once your order is shipped, we’ll email you a tracking number. Use it to track your order on the courier’s website.
2. Shipping
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. Shipping charges and delivery times vary by location.
Q: How long does delivery take?
A: Domestic orders take 5-7 business days, while international orders take 10-15 business days. Express options are available for faster delivery.
Q: What if my order doesn’t arrive?
A: If your order hasn’t arrived within the estimated timeframe, please contact us at manilaldaughters@gmail.com for support.
3. Returns and Refunds
Q: What is your return policy?
A: We have a 2-Day Return Policy for eligible products. Returns must be initiated within 2 days of delivery. Read our return policy here.
Q: How do I initiate a return?
A: Email us at manilaldaughters@gmail.com with your order details and reason for return. We’ll guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after the returned product passes inspection.
4. Payments
Q: What payment methods do you accept?
A: We accept credit/debit cards, UPI, net banking, and other secure payment options.
Q: Is my payment information secure?
A: Yes, all transactions are processed through secure, trusted payment gateways with SSL encryption.
5. Products
Q: Are the saree colors the same as shown in the images?
A: While we strive for accuracy, slight variations may occur due to screen settings or lighting.
Q: How do I care for my saree?
A: Each saree comes with specific care instructions. Generally, we recommend dry cleaning for delicate sarees.
6. Account and Support
Q: Do I need an account to shop?
A: No, you can shop as a guest. However, creating an account allows you to track orders and save your preferences.
Q: How do I contact customer support?
A: Reach us via email at manilaldaughters@gmail.com. Phone support is not available at this time.
7. Other Questions
Q: Do you offer gift wrapping?
A: Yes, we offer gift wrapping at an additional charge. You can select this option at checkout.
Q: Can I customize a saree?
A: Customization is not available at this time, but stay tuned for updates on future offerings.
Didn’t find the answer you were looking for? Feel free to email us at manilaldaughters@gmail.com. We’re happy to help!
Thank you for choosing Manilal Daughters! 😊